Shipping,Return,Refund & Cancellation

Products :- Estimated Delivery Date/time will be available on the checkout page or in the order status email within 24 hours. We dispatch order within same business day Tracking ID will be provided in an email after order confirmation.

We try hard and make the best of our efforts to deliver your ordered products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 business days (except during natural calamities and pandemics) from their shipment date but may take longer than usual if it is a non-metro city. We don’t ship orders on Sunday.
We also keep you notified of the same either by email or SMS notifications. Hence, keep checking your email.
Preorder Product: We don’t take any token amount for preorder products. You have to pay the full price of the product. Once it’s released, we will deliver according to the user-selected delivery options.

Services/Delivery Digital Product Timeline—Delivery of services will be confirmed to your registered email ID within 0-24 hours.

Few Products Have Different Dispatch Time Kindly check the product description for more information.

Return/Refund/Repair/Cancellation :-

We offer return , cancellation, or exchange within 7 days from the date of purchase.

Any Prepaid Game redeemed post delivery will not be applicable for return/refund under any circumstance

Once delivering your order, there are absolutely no returns/refunds. The delivered product (covered under manufacturer warranty) is guaranteed to be exactly as described and in working condition.

if your delivered product is not as described or not in working condition, email contactplugkart@gmail.com within 24 hours of delivery.

In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount only after post-validating necessary information from the manufacturer. A reverse pickup will be arranged by us for a smooth return process (if applicable).

For Imported Product We Don’t Provide Any Replacement Policy Only Repair Possible In following condition:

• If any manufacturing issues or dead on arrival.
• We Don’t Provide Any Additional Warranty
• Always check with chat support for better info.

Cancellation and Refund Policy for Preorder Products/Codes :

A refund will not be issued for a preorder product to a customer’s dissatisfaction with the product once the code has been delivered to him.
For Any Reason Refund will not be issued One’s Customer Confirmed Preorder Product
Cancellation and Refund Policy for Digital Products/Codes :

• A refund will not be issued due to the customer’s dissatisfaction with the product once the code has been delivered to him.
• A refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.
• A refund will not be issued once the code has been delivered to the customer.
• In certain cases (unprocessed transactions), a refund will be processed only through the same mode of payment, i.e., payment to the same account that was used during the transaction. 10% cancellation charges will be deducted from the refund amount.
• Refunds will not be issued if the customer’s computer does not meet the minimum product requirements.
• Orders of PC digital products and PSN digital products like Fortnite, Xbox, etc., codes cannot be cancelled or refunded for any reason.
• In the unlikely event that your digital key is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation, and only if they conclude that the key was actually not working will we issue a replacement key, and the old key will get blacklisted. This process will take a minimum of 21 working days. The decision of the key provider will be final in any such cases.
• Refund on Cancellation—Any refund requested by the customer will attract a 10% penalty.

Cancellation and Refund Policy for Physical Products/Codes :

• The company provides a refund only in case of faulty and damaged condition, after investigation.
• For PC games, kindly be aware of the high system requirements before making a purchase, as there are no refunds or returns possible for PC games.
• Refunds will be processed for the cancelled order only through the same mode of payment, i.e., payment to the same account that you used during the transaction. For credit card/debit card mode of payment, refund processing time is as per the bank’s standard time frame, which is approximately 8-10 business days. For COD/checkqe/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per the billing name provided. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
• Cancellations for products that cannot be cancelled will be a 50% deduction as a restocking fee, and refunds take 4 weeks to process.
• All rights reserved with Plugkart. To be updated, kindly read the terms and conditions from time to time.

For Any Issues please contact us.

Contact Us
Phone: +91-7066 6665 01

Email :- contactplugkart@gmail.com