Help/FAQ

I tried placing an order through credit card/debit card, etc., but the order was not successful. What will happen to the money deducted from the bank account?
First of all, please check your bank/credit card account to ensure that the amount has been debited. If the same has happened after the payment failure, the bank normally rolls back the amount in 7 business days. The time taken varies from bank to bank, and unfortunately, we won’t be able to help you.

If the bank asks you to contact us, and if the money has been received by us, we will initiate a refund for the same within 3 days of your request. Or if you are still interested in placing an order, we can process the same for you if the money has been received by us. How Can I Place a COD Order?

COD orders are placed when a customer wants to make the payment only once after receiving the products physically.

There are certain terms that one needs to keep in mind while placing a COD order:

When you place a COD order on Plugkart you will be receiving a call from our customer care agent, and also an email containing the order confirmation will be sent to you. In case you don’t pick up the call or your contact no is not reachable, you can call and confirm the order yourself

Additional shipping charges could be applicable based on the products’ availability or forthcoming status that you have ordered.

There is a purchase limit for placing an order when choosing your mode of payment as COD which depends on your pin code.

The fulfillment of COD orders is not available on certain pin codes, so to check the same, you need to click the link stating COD service availability on the product page and in the search bar enter the pin code, which lets you know whether COD service is available in your location or not.

If the COD option is not available at your location, you can always place an order using a credit/debit card.

In some cases, the COD facility is not available at a particular pin code because our shipping partners do not service those particular locations.

The COD amount should be handed over to the delivery agent before opening the order package.

What Are The Available Payment Modes?

There are lots of options for making payments nowadays. You can be assured with the trusted payment gateway partners like PayU.in that they use secure encryption technology to keep your transaction details confidential at all times.

The payment modes available on Gamerxcodes.com

Credit/Debit Cards—Visa, MasterCard, Maestro
Diners Club
Paytm
Mobikwik
Cash on Delivery
Why Is the COD Option Not Available at My Location?

Availability of COD service depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination, and your order value might have exceeded this limit. Please enter your PIN code on the product page to check if COD is available in your location.

What is pre-ordering and how does it work?

Pre-order is one way to get your hands on the first of your favorite games as soon as it is released in India.

When you pre-order any product, you authorize us to charge your account and ship and deliver the product once it is released.

From time to time we run promotional discounts and also offer freebies while supplies last.

Price guarantee is offered by Mx2games.com only on certain products. This means that if the price of some product has been hiked after the release, you have to pay the same price at which you pre-ordered the product. But in case of a reduction of the price, you will be paying less.

The shipment of the ordered product or game starts on or after it is released in India. We strive towards delivering the order as soon as the product is released.

Sometimes the publisher might limit the product availability; in that case, the orders are dispatched on a first-come, first-served basis.

In case there is a delay in the release, we try working it out with the manufacturer and also keep our customers informed about the same.

Cancellation and Refund Policy for Digital Products/Codes :

A refund will not be issued due to the customer’s dissatisfaction with the product once the code has been delivered to him.
A refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.
A refund will not be issued once the code has been delivered to the customer.
In certain cases (unprocessed transactions), a refund will be processed only through the same mode of payment, i.e., payment to the same account that was used during the transaction. 10% cancellation charges will be deducted from the refund amount.
Refunds will not be issued if the customer’s computer does not meet the minimum product requirements.
Orders of PC digital products and PSN digital products like Fortnite, Apex, PUBG, Xbox, etc. codes cannot be cancelled or refunded for any reason.
In the unlikely event that your digital key is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation, and only if they conclude that the key was actually not working will we issue a replacement key, and the old key will get blacklisted. This process will take a minimum of 21 working days. The decision of the key provider will be final in any such cases.

Refund on Cancellation—Any refund requested by the customer will attract a 10% penalty.

For any issue You may contact

Contact Us
Phone – +91-7066 6665 01

Email :- contactplugkart@gmail.com

With invoice pic or order number.

Cancellation and Refund Policy for Physical Products/Codes :

The company provides a refund only in case of faulty and damaged condition, after investigation.

For PC games, kindly be aware of the high system requirements before making a purchase, as there are no refunds or returns possible for PC games.

Refunds will be processed for the cancelled order only through the same mode of payment, i.e., payment to the same account that you used during the transaction. For credit card/debit card mode of payment, refund processing time is as per the bank’s standard time frame, which is approximately 8-10 business days. For COD/cheque/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per the billing name provided. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

On prepaid orders, 10% cancellation charges will be deducted from the refund amount.

All rights reserved with Mx2games To be updated, kindly read the terms and conditions from time to time.